Dispute settlement


The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at www.ec.europa.eu/consumers/odr. We are obliged to participate in the dispute settlement process. Our email address can be found in our imprint. A list with the contact details of the recognized dispute resolution bodies can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show.

European Commission homepage:

Online dispute resolution: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Online dispute resolution portal: https://ec.europa.eu/consumers/odr/main/?event=main.home.show