Important customer information

Conditions of delivery and forwarding

 

Prices, forwarding costs and methods of payment

 

All prices are Euro-prices including the lawful value added tax of 19 % (except in the case of gift certificates and books). The prices at the moment of the order are counting.

 

For deliveries within Germany the all-inclusive price for the forwarding costs is standard EUR 5,95 per order, as long as nothing else is declared. For deliveries to the following named EU-countries the all-inclusive price for the forwarding costs is standard EUR 15,00 per order (click "German Post (EU)" as method of transport), as long as nothing else is declared.

 

We deliver to the following EU-countries and please not to order from other countries or the named limitations: Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except oversea areas and departments), Greece (except Mount Athos), Great Britain (except Channel Islands, Gibraltar), Ireland, Italy (except Livigno, Campione d`Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except other than european areas), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta, Melilla), Czech Republic, Hungary and Cyprus (except in the northern part).

 

At the moment the payment can be done by prepayment.

 

Delivery

 

Deliveries are in principle only possible within Germany and to the named EU-countries. The delivery is carried out by DHL. Deliveries will be executed as promptly as possible.

 

Return instruction

 

Right of withdrawal

   

The customer is entitled to withdraw the contract within 14 days without giving any reason for doing so.

The deadline for withdrawal is 14 days from the date on which the customer or a third party named by the customer, who is not the carrier, takes possession of the final goods delivered.

In order to exercise the right of withdrawal, the customer must notify us

 

Gothic Noblesse, owner Kristin Müller

Heinrich-Hertz-Straße 5

98693 Ilmenau, Germany

Tel.: +49 (0)173 8281329

E-Mail: info@gothic-noblesse.de

 

of the decision to withdraw from the contract in a clear declaration (e.g. by sending a letter by mail, fax or e-mail). The customer may use the withdrawal form template attached for this purpose, however, this is not obligatory. If you send back the goods, this is also valid as an explicit explanation of the withdrawal, unless you explain the return for other reason takes place at the same time.

For keeping the withdrawal deadline it is sufficient to send the declaration about the the exercise of the right of withdrawal or the goods before expiry of the deadline.

 

Consequences of withdrawal

 

If the customer withdraws from the contract, me must reimburse any payments we have received from the customer, including the delivery costs (excluding additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but not later than 14 days after the day on which we receive the notice of the customer`s withdrawal from this contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expessly agreed, under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we hve received the returned goods or until the customer has provided a proof that the goods are returned, whichever is earlier.

The customer must return or hand over the goods to us without delay and no later than 14 days from the date on which the customer notifies us of withdrawal from this contract. The return has to be sent to

   

Gothic Noblesse, owner Kristin Müller (to be stated explicitally)

Heinrich-Hertz-Straße 5

98693 Ilmenau, Germany.

  

The deadline is protected if the customer sends the goods before the expiry of the 14 day deadline.

Goods which are not transportable as a parcel we pick up with you.

We shall bear the costs of returning the goods (up to EUR 6,99 within Germany, up to EUR 16,99 in the EU-countries). The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

 

End of instruction of right of withdrawal

  

withdrawal form template

 

withdrawal form

If you want to withdraw the contract, fill please this form and send it back to us – Gothic Noblesse, owner Kristin Müller (by sending via mail to state explicitally), Heinrich-Hertz-Straße 5, 98693 Ilmenau, Germany, tel.: +49 (0)3677 207262, e-mail: info@gothic-noblesse.de.

Hereby I withdraw

 

name and address of the customer

the contract made by me with the invoice number

 

Number of invoice

about the purchase of the following goods

Itemnumber

Desciption

Quantity

Reason for sending back

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date, signature of the customer

 

reason for sending back

01: goods too small

02: goods too big

03: I don`t like the goods

04: goods have deficits

05: goods were delivered too late

06: any other reason